Shipping Policy

The User may place orders through the Platform and Natureallé shall dispatch the orders placed through booking on the Platform. Such orders shall be placed for delivery through the third-party service provider providing services in User’s city, state. All services on our platform shall be inclusive of a delivery charge as mentioned on the website and the generated final invoice. Delivery charges may vary depending upon the destination, volume of product, type of product, speed of delivery.

We reserve the right to alter the delivery charges in accordance with the policies of the Logistics Partner. Delivery is considered complete as soon as the order is delivered to the customer. Customer can return the product only through the website.

Shipping Timelines:

3.1.

Naturealle aims to provide estimated delivery timelines for each order on the website. These timelines are based on standard delivery conditions and are provided as a general guideline.

3.2.

The ordered items are dispatched within two business days. The order shall be tentatively delivered within 2-5 days of dispatch of the order, subject to the delivery address provided by the User.

3.3.

If the order is meant to be custom made, the Website will specify the turn-around time for producing and delivering the order.

3.4.

The delivery of orders may be delayed due to the high volume of orders. If there is a significant delay in the delivery time, the same shall be intimated to the User by phone or e-mail.

3.5.

Please note that delivery timelines may be subject to change due to external factors that are beyond control. Naturealle strives to deliver the customer orders promptly and efficiently. However, Naturealle acknowledges that certain external factors such as inclement weather conditions, natural disasters, transportation disruptions or other unforeseen circumstances may impact the delivery timelines. While we make every effort to minimize any delays caused by these external factors, Naturealle does not guarantee delivery within the initially estimated timeframe under such circumstances.

Online Tracking:

4.1.

All the tracking details shall be sent by way of SMS to the Registered Mobile number, Emailed to the Registered Email Id provided by user on registering on our platform. User may have access to these details upon availing the services.

4.2.

All products placed online will be eligible for online tracking either on our platform or through the service provider’s platform who will provide the user with a tracking ID for order by which the user can track delivery on the Platform. Natureallé shall message the user, the tracking details after the order is dispatched. Users can also see the tracking details in the user order history panel in the account during login.

Damaged Delivery:

5.1.

If the order has been damaged in transit, please contact Naturealle LLP with the order number via our mailed at care@Naturealle.com within 24 hours of receiving the Product. No claim for return/refund will be accepted post 24 hours of receiving the Product.

5.2.

In the event of the order being damaged, please save all the packaged materials and damaged goods before registering a claim. This will help us speed up the process of initiation of refunds.

5.3.

If no complaint is filed by the User regarding damage of the product within 24 hours, the order shall be treated as proper and the shipment from the Logistics Service Provider is successful. Following this 24 hour period, no liability shall be borne either by Natureallé or the Logistics Service Provider.

Incorrect Delivery:

6.1.

If the delivery is incomplete or the delivery has not been undertaken, then the User may raise a complaint on our customer support email ID provided in the Terms of Service and Privacy Policy. We may investigate the issue and then proceed with a refund at the earliest in case of a discrepancy in providing services to user.

6.2.

In the unlikely event that you receive the wrong product, please get in touch with us within 24 hours by contacting us by email at care@Naturealle.com

Shipping Rates and Cash on Delivery:

7.1.

Shipping Charges and Cash on Delivery will be calculated and displayed during the process of checkout. A flat shipping rate will be applied and we reserve the right to alter delivery charges, in the case of change in terms of delivery.

7.2.

In cases where the customer wants to change the mode of payment from COD to prepaid, a request can be sent via email to care@naturealle.com, within 24 hours of placing the order. This modification is only possible if the order is still in transit and has not yet been dispatched for delivery.

7.3.

After a request to modify the mode of payment is processed by our team, a link for payment will be sent to the customer's registered email and mobile number.

Disclaimer:

8.1.

The User is responsible for paying any fees, taxes, octroi etc., incurred during or after shipping.

8.2.

Please bear in mind that minor variations on the colour and texture can occur from what is visible in the product pictures on the website due to the assorted technological and physical restrictions of the digital medium. The buyer acknowledges this risk when they agree to these terms and conditions.